Make a complaint

A taxi ride was not entirely to your satisfaction?
There was an incident with a Brussels-Capital Region taxi?
We are here to help you! Complete the form below and our teams will process your complaint.
Identity
Witness (optional)
Complaint
E.g., 10/12/2018
E.g., 15:30
Choose the main reason and, in the case of a number of problems, explain in detail all the reasons using the free comment box "Description" below.
If you want to attach one document (Word, PDF, photo, max 5 MB) as proof to complete your complaint form.
Taxi details
The four-digit taxi number is shown on the placard fixed to the back of one of the two front-seat head rests, to the right of the vehicle's dashboard, and on the extension of the chequered strips on the vehicle's two back panels. This number should also appear on the printed ticket which should be automatically provided to you at the end of the journey.

The fields marked with an asterisk (*) are mandatory.